Frequently Asked Questions
Simple answers about Zivo, posting ads, contacting sellers, payments, safety, and rules.
1) What is Zivo?
Zivo is a Sri Lankan marketplace that connects local sellers and service providers with customers.
2) Do I need an account to browse?
No. You can browse approved listings without signing in. Sign in only if you want to post or chat.
3) How do I contact a seller?
Open a listing and use the available contact method (chat/call/message). Response depends on seller availability.
4) Does Zivo sell items directly?
No. Zivo is a platform. Items/services are provided by independent sellers.
5) How can I become a seller?
Create an account, complete your profile, and post your listing with photos, price, and clear details.
6) Is it free to post ads?
Zivo may offer free posting options. Promotions/verified badges may be added later as premium features.
7) Why is my listing not showing?
It may be pending review or removed due to rules (duplicates, prohibited items, misleading info, low quality).
8) How do payments work?
Payments are handled directly between buyer and seller. Zivo does not hold payments unless stated in a future feature.
9) Can I get a refund through Zivo?
Refunds/disputes are handled between buyer and seller because transactions happen directly with the seller.
10) How do I stay safe?
Verify seller details, confirm price/delivery before paying, avoid unknown links, and never share OTPs.
